Terms and conditions

Wenallt Hive, Wenalt, Betws Ifan, Newcastle Emlyn, Ceredigion SA38 9QH   +44 (0) 7939 536 356   marion@wenallthive.wales

Payment Terms

Payment can be made on line via the website or by phone.

If you would like to order from overseas please contact us by email or phone before placing an order

Postage

The postal charges quoted are for inland UK delivery only and apply to those locations to which Hermes deliver as standard.  Hermes typically deliver within 3-5 days.  We despatch items usually on the same day, however, in some cases it can take up to two days. We will post to other areas - please contact us first for postal costs.   Should there be any problem with the delivery of an item let us know as soon as possible by email to the address above.

Returns

All our products are made to exacting standards in small batches to ensure quality and freshness.  Should you experience any problem with one of our products please contact us by email as soon as possible and within 15 days of purchase.  We want you to be entirely satisfied with your purchase and will provide a refund should you experience a problem with one of our products.  It is important to note that our products are all hand made and there will be slight variations from batch to batch.